Terms and Conditions

1. Use of the Grocery2Home.com Site?

The Grocery2Home.com Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Grocery2Home.com Site you agree to be bound by these Terms and Conditions.


2. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Grocery2Home.com Site. The changes will apply to the use of the Grocery2Home.com Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Grocery2Home.com site 

If you continue to use the Grocery2Home.com Site after the date on which the change comes into effect, your use of the Grocery2Home.com site indicates your agreement to be bound by the new Terms and Conditions.

3. Registration

To register with Grocery2Home.com you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

4. Password and security

When you register to use the Grocery2Home.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Care team (see below for contact details) immediately.

If Grocery2Home.com has reason to believe that there is likely to be a breach of security or misuse of the Grocery2Home.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.

5. Standard eCoupon Terms and Conditions

Using eCoupons

eCoupons can only be used online at www.Grocery2Home.com subject to these general terms and conditions, and any other specific conditions notified to you on the issue of an eCoupon.

An eCoupon is redeemed by entering its code at the appropriate point in the online purchase process. Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions.

a. Distribution of eCoupons

eCoupons are, and remain at all times, the property of Grocery2Home.

The right to use an eCoupon is personal to the original recipient and may not be transferred. No eCoupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Grocery2Home.

eCoupons distributed or circulated without the written approval of Grocery2Home, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

b. Permitted usage of eCoupons

Unless expressly stated otherwise at the time of issue of the eCoupon;

a. Each issued eCoupon will be valid for use by a recipient only once,

b. Only one eCoupon will be valid for use per customer or household, as the case may be, and,

c. An eCoupon may not be used in conjunction with any other special offer or eCoupon.

d. eCoupons cannot be exchanged for cash or used to purchase gift-vouchers

c. Excluded goods and services

Certain goods or services are excluded from all eCoupon offers. From time to time  any such exclusion will be notified to you along with the eCoupon or through the Grocery2Home.com website.

eCoupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the eCoupon, in which case notice will be given to you at the time of issue of the eCoupon.

Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

d. Minimum spend requirements

Where the redemption of an eCoupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the eCoupon. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement.

If more than one minimum spend offer is valid for use in an order, there must be sufficient qualifying spend to meet the requirements of each offer in total. For example, to use a Rs 30 off Rs 300 eCoupon and a Rs 50 off Rs 500 eCoupon in the same transaction (assuming that these eCoupons can be used together), you must spend at least Rs 800.

e. Calculation of discount

Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

f. Security and Fraud

When you use an eCoupon you warrant to Grocery2Home that you are the duly authorised recipient of the eCoupon and that you are using it in good faith.

If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Grocery2Home reserves the right to take any further action it deems appropriate in such instances.

g. Limitation of liability

At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

All offers are subject to availability and while stocks last.

Grocery2Home shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an e-Coupon for any reason.

h. Miscellaneous

We reserve the right to vary or terminate the operation of any eCoupon at any time without notice.

The failure of Grocery2Home to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability Grocery2Home reserves its rights in respect of these terms and conditions at all times.

6. Refunds on promotional offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

7. Excluded Services

The services provided by the Grocery2Home.com site do not include the provision of computer or other necessary equipment to access the Grocery2Home.com Site. To use the Grocery2Home.com site you will require Internet connectivity and appropriate telecommunication links.

8. Intellectual property

The content of the Grocery2Home.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Grocery2Home.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Grocery2Home.com site without written permission from Grocery2Home.com.

No licence is granted to you in these Terms and Conditions to use any trade mark of Grocery2Home.com or its affiliated companies including, without limitation, the trademarks GROCERY2HOME, GROCERY2HOME.COM and G2H

9. Limitations

You may not use the Grocery2Home.com site for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice

gaining unauthorised access to other computer systems

interfering with any other person's use or enjoyment of the Grocery2Home.com Site

breaching any laws concerning the use of public telecommunications networks

interfering or disrupting networks or web sites connected to the Grocery2Home.com Site

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Grocery2Home reserves the right to refuse to post material on the Grocery2Home.com site or to remove material already posted on the Grocery2Home.com site.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

any claim by any third party that the use of the Grocery2Home.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of the Grocery2Home.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Grocery2Home.com Site by you.

10. Availability of the Grocery2Home.com Site

Although Grocery2Home.com aims to offer you the best service possible, Grocery2Home.com makes no promise that the services at the Grocery2Home.com site will meet your requirements. Grocery2Home.com cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer care teams (see below for contact details) or by email customercare@Grocery2Home.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Grocery2Home.com site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Grocery2Home.com will attempt to restore the service as soon as it reasonably can.

11. Grocery2Home.com's right to suspend or cancel your registration

Grocery2Home.com may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Grocery2Home.com Site.

The suspension or cancellation of your registration and your right to use the Grocery2Home.com Site shall not affect either party's rights or liabilities.

Paragraphs 9, 10 and 13 of these Terms and Conditions shall survive cancellation.

12. Grocery2Home.com's liability

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Nothing in this paragraph applies to Grocery2Home.com's liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude Grocery2Home.com's liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

13. Third Party Websites

As a convenience to Grocery2Home.com customers, the Grocery2Home.com site includes links to other web sites or material which are beyond its control. Grocery2Home.com is not responsible for content on the Internet or World Wide Web pages on any other site outside the Grocery2Home.com Site.

14. Advertising and Sponsorship

Part of the Grocery2Home.com site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Grocery2Home.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

15. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Chennai Jurisdiction and any disputes will be decided only by the courts of Chennai Jurisdiction.

16. International Use

Grocery2Home.com makes no promise that materials on the Grocery2Home.com site are appropriate or available for use in locations outside India and accessing the Grocery2Home.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside India, you do so on your own initiative and are responsible for compliance with local laws.

17. Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

18. Customer Text Survey

We may contact you based on any feedback you give in our grocery home shopping customer service text survey.

19. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Grocery2Home.com ignores this, Grocery2Home.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Grocery2Home.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.


Grocery2Home Groceries App

In this section 21, “Content” means any image, photograph, picture, text, artwork, file, sound, graphic, data or other similar materials submitted or uploaded to, via, through or in connection with the App and “Media” means any means of conveying information, whether now known or hereafter devised.

Grocery2Home and any Grocery2Home subcontractor or representative (including IQ Engines, Inc) disclaim all warranties and limit all liabilities arising out of or related to the App to the fullest extent permissible under law. In particular, both Grocery2Home and any Grocery2Home subcontractor or representative (including IQ Engines, Inc) disclaim all liabilities in connection with the following:

1. Incompatibility of the App with any of your equipment, software or telecommunications links;

2. Any loss or damage caused to any of your equipment by use of the App;

3. Technical problems including errors or interruptions of the App;

4. Unsuitability, unreliability or inaccuracy of the App;

5. Inadequacy of the App to meet your requirements.

You warrant that you will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from the App.

The Grocery2Home.com site is owned and operated by OurWorld Retail Services Private Limited a company registered in Chennai , India

If you have any queries please contact Customer Services at Customercare@grocery2home.com

GST Number : 33AACCO6885E1ZC

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